We're here to help!
At Habitèe, customer care isn’t an afterthought—it’s at the heart of everything we do. From answering questions quickly to making returns effortless, our team is here to ensure you feel supported every step of the way.
Processing Time
Orders are typically processed and shipped within 2–3 business days. You’ll receive a confirmation email with tracking details as soon as your package is on its way.
Shipping Costs
- Shipping costs are calculated at checkout based on your order total and selected service.
- We offer free standard shipping on orders over $100 (US only)
Shipping Options & Rates
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days
- Overnight Shipping: 1 business day (orders placed before 12pm PT)
Where We Ship
We currently ship within the United States. International shipping is coming soon!
Tracking Your Order
Once your order ships, you’ll get a tracking number via email so you can follow your package every step of the way.
We hope you love your purchase, but if something isn’t quite right, returns are easy.
Eligibility
- Items must be returned within 30 days of delivery.
- Products must be unused, in original packaging, and with tags attached.
- Final sale and personalized/custom items cannot be returned.
How It Works
- Start your return by contacting us at [support@yourbrand.com].
- We’ll send you a prepaid return label (US orders only).
- Pack your item securely and drop it off at your nearest carrier location.
Refunds
- Refunds are issued to your original payment method once we receive and inspect your return.
- Please allow 5–7 business days for the refund to appear on your account.
Exchanges
Want a different size or color? Just let us know when you start your return, and we’ll help with an exchange.
We’re here to help! Reach out anytime at [support@yourbrand.com] and our team will get back to you within 1 business day.